Terms & Conditions

1. Booking & Service Agreement

When you book a cleaning through our website, by phone, or by text, you're agreeing to have PureSpace360 perform the selected service at the address and time provided, at the price quoted at booking (based on your home's size, condition, and selected add-ons). Recurring plans (weekly/bi-weekly) can be paused, rescheduled, or cancelled at any time — see Section 2.

2. Cancellation & Rescheduling Policy

We hold your appointment time exclusively for you, so late cancellations affect our team's schedule and pay. Our policy:

Cancellation fees are disclosed here and at booking before you confirm an appointment. To cancel or reschedule, call or text (470) 558-1581 as early as possible.

3. Payment Terms

Payment is due at the time of service and is accepted by card or Zelle. The price shown in your booking confirmation is final unless the actual condition or size of your home differs materially from what was described at booking (e.g. undisclosed pet mess, hoarding-level clutter, or a larger square footage) — in that case, we'll contact you before proceeding with any adjusted price. Recurring appointments are billed per visit, not in advance.

4. Our 24-Hour Re-Clean Guarantee

If any part of your clean doesn't meet the standard described on our Services page, contact us by call or text within 24 hours of your appointment and we'll return to re-clean the specific area(s) at no charge. This guarantee covers re-cleaning only; it does not include refunds or cash compensation. We're not able to re-clean issues reported after the 24-hour window, since we can no longer confirm they resulted from our visit.

5. Damage Policy

We take great care in every home, but accidents can happen. If our team causes damage to your property during a cleaning:

• Report it to us within 48 hours of the appointment by call, text, or email.
• We'll assess the damage and, at our discretion, repair, replace, or reimburse for the item.
• Confirmed claims are submitted to our general liability insurance carrier where the damage is covered under our policy.

PureSpace360 is not responsible for damage to items of extraordinary or sentimental value, cash, or valuables that were not disclosed and secured prior to the appointment, or for pre-existing damage or normal wear that our team did not cause.

6. Home Access

You don't need to be home during your cleaning — many clients provide a door code, lockbox, or key. If we can't access your home at the scheduled time, it's treated as a lockout under Section 2. Please secure pets before your appointment (see our FAQ for details) and let us know about any alarm systems in advance.

7. Right to Refuse Service

We reserve the right to decline or discontinue service if a home presents unsafe conditions for our team (including but not limited to pest infestation, biohazards, structural hazards, or aggressive pets that haven't been secured), or in the event of harassment or abusive treatment of our staff. If we decline service on arrival due to conditions not disclosed at booking, standard cancellation charges under Section 2 may apply.

8. Limitation of Liability

Except as described in our Damage Policy above, PureSpace360's liability for any claim relating to our services is limited to the amount paid for the cleaning in question. We are not liable for indirect or consequential damages.

9. Changes to These Terms

We may update these terms from time to time as our business grows. The current version will always be posted on this page with the date it was last updated. Continued use of our services after a change means you accept the updated terms.

10. Questions

Questions about these terms? Reach us at andre@purespace360.com or (470) 558-1581.