Frequently Asked Questions

No — most of our clients aren't home. You can provide a door code, lockbox, or key, or simply let us know if someone will be there. Either way works great; just make sure we have clear access instructions before your appointment.

For a specific date, we recommend booking at least 2-3 days ahead, especially for weekends. If you need something sooner, call or text us at (470) 558-1581 — we'll do our best to fit you in.

Yes. Choose Regular cleaning when you book: weekly or every 2 weeks at a lower per-visit price, or monthly at the one-time price. You book once — after your first visit, we call to confirm your schedule. You can pause, reschedule, or cancel any upcoming visit at any time — see our Terms & Conditions for the cancellation window.

No. For new customers on a regular plan, your first visit is a full Deep Clean to get your home to a fresh baseline, charged at the Standard price. Every visit after that is a Standard clean at your recurring rate. You see both prices before you book.

We're based in Smyrna and serve homes across Cobb County and nearby Atlanta neighborhoods: Smyrna, Vinings, Marietta, East Cobb, Mableton, Kennesaw, Acworth, Powder Springs, Buckhead, Sandy Springs, and Midtown. Not sure if we cover your address? Just call and ask.

Pricing is based on your home's square footage, the type of service (Standard, Deep, or Move-In/Out), your cleaning frequency, and any add-ons or condition surcharges. Use our Price Calculator for an instant, transparent quote — the price you see is the price you pay, with no hidden fees.

We ask for a card when you book, but nothing is charged at booking and there's no deposit. Your card is saved securely with Stripe, our payment processor, and charged only after your cleaning is complete and we've checked in with you. We accept all major credit and debit cards; we don't take cash or checks.

Only if your home's actual condition or size differs meaningfully from what was described at booking (for example, undisclosed heavy buildup or a larger square footage than listed). If that happens, we'll always contact you before making any adjustment — never a surprise charge after the fact.

Standard Cleaning covers routine maintenance — dusting, vacuuming, mopping, and sanitizing kitchens and bathrooms. Deep Cleaning includes everything in Standard plus hand-wiped baseboards, blinds, window sills, cabinet fronts, glass doors, range hood exterior, switch plates, door handles and vents, and shower/tub grout and fixtures. Grout scrubbing covers shower and tub walls; bathroom floor grout is spot-treated where visibly soiled. It lifts everyday buildup and brightens grout noticeably, but grout that's been deeply stained for years may need specialty restoration (a service we don't offer). Not included in Deep Cleaning: inside appliances and range hood filters. Inside-oven and inside-fridge cleaning are available as add-ons with any service (+$45 each), and are included in Move-In/Move-Out cleans. We recommend Deep Cleaning for your first visit or if it's been a while since your last professional clean. Full details are on our Services page.

Yes — we bring all professional-grade cleaning supplies and equipment to every visit. That's one less thing for you to worry about. If you'd like us to use a specific product (for a pet, allergy, or surface concern), just let us know in advance.

Absolutely. You can add inside-fridge and inside-oven cleaning (+$45 each) to any service. You can select add-ons directly in our Price Calculator or booking flow.

Not at all — most of our clients have pets. For everyone's safety and comfort, we just ask that dogs and cats be secured in a separate room, crate, or outdoor area during the visit, especially if they're anxious around new people or equipment like vacuums.

If we arrive and can't access your home at the scheduled time (locked out, no one home with no access instructions provided, etc.), it's treated as a lockout and standard cancellation charges apply. To avoid this, make sure your access instructions are confirmed before your appointment.

Cancel or reschedule at least 24 hours before your appointment at no charge. Cancellations inside 24 hours are charged 50% of the service price; same-day cancellations, no-shows, and lockouts are charged the full price. Full details are in our Terms & Conditions.

Contact us within 24 hours and we'll come back to re-clean the area(s) in question at no charge — no questions asked. That's our 360 Promise.

It's rare, but if it happens: report it to us within 48 hours, and we'll assess the situation and repair, replace, or reimburse as appropriate. See our Terms & Conditions for the full damage policy.

Reach out any time — call or text (470) 558-1581, or use our Contact page. We typically respond the same business day (Mon-Sat, 8am-6pm).