Frequently Asked Questions

No — most of our clients aren't home. You can provide a door code, lockbox, or key, or simply let us know if someone will be there. Either way works great; just make sure we have clear access instructions before your appointment.

For a specific date, we recommend booking at least 2-3 days ahead, especially for weekends. If you need something sooner, call or text us at (470) 558-1581 — we'll do our best to fit you in.

Yes. Weekly and bi-weekly recurring plans get a discount off the one-time price, and you can pause, reschedule, or cancel any upcoming visit at any time — see our Terms & Conditions for the cancellation window.

We're based in Smyrna and serve homeowners across Metro Atlanta, including Marietta, Vinings, Kennesaw, Acworth, East Cobb, Buckhead, Sandy Springs, Dunwoody, Mableton, and Powder Springs. Not sure if we cover your address? Just call and ask.

Pricing is based on your home's square footage, the type of service (Standard, Deep, or Move-In/Out), your cleaning frequency, and any add-ons or condition surcharges. Use our Price Calculator for an instant, transparent quote — the price you see is the price you pay, with no hidden fees.

Payment is collected at the time of service. We accept card or Zelle. There's no upfront deposit required to book.

Only if your home's actual condition or size differs meaningfully from what was described at booking (for example, undisclosed heavy buildup or a larger square footage than listed). If that happens, we'll always contact you before making any adjustment — never a surprise charge after the fact.

Standard Cleaning covers routine maintenance — dusting, vacuuming, mopping, and sanitizing kitchens and bathrooms. Deep Cleaning includes everything in Standard plus inside the oven and fridge, baseboards, window sills, and cabinet fronts. We recommend Deep Cleaning for your first visit or if it's been a while since your last professional clean. Full details are on our Services page.

Yes — we bring all professional-grade cleaning supplies and equipment to every visit. That's one less thing for you to worry about. If you'd like us to use a specific product (for a pet, allergy, or surface concern), just let us know in advance.

Absolutely. Popular add-ons include laundry, interior windows, carpet cleaning, and fridge or oven cleaning. You can select add-ons directly in our Price Calculator or booking flow.

Not at all — most of our clients have pets. For everyone's safety and comfort, we just ask that dogs and cats be secured in a separate room, crate, or outdoor area during the visit, especially if they're anxious around new people or equipment like vacuums.

If we arrive and can't access your home at the scheduled time (locked out, no one home with no access instructions provided, etc.), it's treated as a lockout and standard cancellation charges apply. To avoid this, make sure your access instructions are confirmed before your appointment.

Cancel or reschedule at least 24 hours before your appointment at no charge. Cancellations inside 24 hours are charged 50% of the service price; same-day cancellations, no-shows, and lockouts are charged the full price. Full details are in our Terms & Conditions.

Contact us within 24 hours and we'll come back to re-clean the area(s) in question at no charge — no questions asked. That's our 360 Promise.

It's rare, but if it happens: report it to us within 48 hours, and we'll assess the situation and repair, replace, or reimburse as appropriate. See our Terms & Conditions for the full damage policy.

Reach out any time — call or text (470) 558-1581, or use our Contact page. We typically respond within 2 hours during business hours (Mon-Sat, 8am-6pm).